Centara Riverside Hotel Chiang Mai

• Guests must present a valid government-issued photo ID at check-in.

• The primary guest must be at least 18 years old to check in.

• All bookings are subject to room availability and confirmation.

• The hotel reserves the right to refuse admission in accordance with applicable laws.

• Rates are subject to applicable taxes and government regulations.

• Guests are responsible for any damage caused to hotel property during their stay.

• Illegal activities, excessive noise, or disruptive behavior are strictly prohibited.

• Pets are not allowed unless explicitly mentioned by the hotel.

• Smoking is only permitted in designated smoking areas.

• Special requests (early check-in, late check-out, specific room preferences) are subject to availability and may incur additional charges.

• The hotel is not responsible for the loss or theft of personal belongings.

• Any outstanding charges must be settled before check-out.

Information Collection

• The hotel collects personal information required for booking and guest identification.

• Information may include name, phone number, email address, government ID, and payment details.

Information Usage

• To confirm and manage reservations.

• To communicate booking updates.

• To provide customer support.

• To comply with legal and regulatory requirements.

• To improve hotel services and guest experience.

Data Protection

• Guest information is stored securely.

• Payment information is processed using secure payment gateways.

• Personal information is not sold to third parties.

Information Sharing

• Government authorities when legally required.

• Payment service providers for transaction processing.

• Authorized service providers assisting hotel operations.

Guest Rights

• Request access to personal information.

• Request correction of inaccurate information.

• Request deletion where legally permitted.

• Opt out of promotional communications.